Locally Engaged Information Technology Professional, Foreign Affairs and International Trade Canada

Under the direction of the Team Leader – IT Services & Support and Locally Engaged IT Professional Supervisor, provides technical support and problem resolution to all the client community at the Mission on SIGNET and non-SIGNET equipment (hardware and software, as employed by the Department) and the LAN; develops and delivers training sessions and provides one-on-one coaching and technical advice to users on the SIGNET system, software, and the LAN environment; maintains a current central library of technical information; keeps abreast of changes in information technology in the Department and in the market place; performs other related duties.

Competition Number: 2014-LES-MCS-049
Position Title:  Locally Engaged Information Technology Professional (LE-ITP), LE-07
Closing Date:  2014.10.28
Starting Annual Compensation Package:  Approx. 260,000 RMB (before CPP, EI and Canadian Income Tax deduction; no other benefits included; salary is non-negotiable)
Location: Beijing

Area of Selection:

  • Canadian citizens residing in China;
  • Spouses/dependants of Canadian-Based Staff at Canadian Embassy or Consulates in China.
  • Short-listed candidates should be able to participate in tests and/or interviews in Beijing at own expense. The successful candidate will be required to relocate to Beijing at own expense.

Mandatory requirements:  Education:

  • Degree from a college or university with a specialization in computer science or related discipline, OR an acceptable equivalent through the combination of education and work experience

Language:

  • Proficiency in English (reading, writing, speaking)

Experience:

  • Experience (3 years) in providing competent IT user support over the telephone, by e-mail and in person
  • Experience (3 years) in supporting and administering a LAN and its environment
  • Experience (3 years) in supporting commercial, off-the-shelf software and hardware
  • Basic experience (1 year) in supporting mobile communications devices such as BlackBerry and iPad

Knowledge:

  • Knowledge of supporting and administering a Local Area Network (LAN) and its environment
  • Knowledge of theories and practices of IT related functions: software, hardware, networking, internet-working and communications
  • Knowledge of trouble-shooting techniques used in the resolution of technical problems pertaining to IT equipment and infrastructure

Abilities/skills:

  • Ability to analyse, diagnose and resolve technical problems related to the use of  hardware and software in a networking environment
  • Ability to analyse and identify operational and user requirements for planning and development purposes
  • Ability to provide user support, coaching, and training by correspondence, over the telephone and in person
  • Ability to describe a problem succinctly and discuss likely causes and solutions with a view to solving the problem

Personal suitability:

  • Client Focus – Acts to improve client service
  • Commitment to Own Learning – Keeps current in own field of expertise
  • Effective Interactive Communication – Adapts language to the audience
  • Information Seeking – Digs deeper
  • Initiative – Takes action under pressure
  • Judgement – Applies sound judgement in difficult situations

Asset Criteria: Preferred standing may be given to those candidates who also meet the following: Language:

  • Proficiency in French (reading, writing and speaking)
  • Proficiency in Mandarin (reading, writing and speaking)

Experience:

  • Experience in administering Microsoft Windows Server 2008
  • Experience in supporting Microsoft Windows 7 and Office Suite
  • Experience in supporting Remote Access tools (Citrix Receiver and Cisco Anyconnect)
  • Experience in internetworking technologies

Operational Requirement:

  • Ability and willingness to work overtime on short notice as required;
  • Able to travel domestically and internationally as required
  • Ability to obtain and maintain a valid working authorization in China is a condition of your employment at the Embassy or Consulates

Security / Reliability:

  • A valid “Reliability Status” security check is required prior to appointment to this position.

How to Apply:

We are seeking high quality written applications to establish a shortlist for further testing. Your application must include an Application Letter and Curriculum Vitae in English or French. Your Application Letter should indicate why you meet the mandatory requirements on the following aspects:

  • Area of Selection
  • Education
  • Language
  • Your Application Letter should also discuss your qualifications on:
    • Experience in providing IT user support 
    • Experience in supporting and administering a LAN and its environment 
    • Experience in supporting commercial, off-the-shelf software and hardware 
    • Experience in supporting mobile communications devices

Send application to china-recruitment@international.gc.ca. Please indicate your full name, the competition number and position title in the subject line: “Your full name – Competition Number – Position Title”.

Please be advised that incomplete applications will not be considered. An eligibility list may be established from this process to staff potential vacancies that may arise within this domain on indeterminate, term or Emergency basis. We thank all applicants for their interest, but only those invited to further assessment will be contacted.

Please ensure that you provide appropriate contact information so that you can be easily reached (e-mail, phone, mobile, etc.) Detailed Position Description is available at china-recruitment@international.gc.ca upon request.

The Government of Canada is committed to building a skilled, diverse workforce. We welcome applicants from all backgrounds irrespective of race, color, religion, gender, disability, age or sexual orientation. The Government of Canada is also committed to developing inclusive, barrier-free selection processes and work environments.

If contacted in relation to a job opportunity or testing, you should advise us in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.