Support Services Manager – Lycée Français de Shanghai


“An education of excellence opened onto the world.”

The Shanghai French School, Lycée Français de Shanghai, is a day-care school serving foreign students from 3 to 18 years old (kindergarten through high school). We are proud to provide several linguistic programs with a multicultural teaching staff and a high-quality education. Certified by the French Ministry of education, our school belongs to the world largest network of 522 schools across 139 countries delivering a single curriculum and an education of excellence recognized worldwide. It hosts more than 1,600 students on two campuses: one in Qingpu and one in Yangpu.

In the context of the recent opening of the new Yangpu campus which is undergoing a rapid expansion, Lycée Français de Shanghai is looking for a Support Services Manager for its Yangpu campus.


Under the responsibility of the Director of Operations, the Support Services Manager works for Yangpu campus and closely with the teaching and management teams, his/her counterpart of the Qingpu campus and especially on a day-to-day basis with his/her counterpart of the DSS school with whom LFS shares the Yangpu Eurocampus premises.

He/She defines and implements the proper management of the Support Services of the site and its providers, in order to guarantee an optimal level of security, maintenance, availability of infrastructures and services deployed on campus for all public (students, teachers and administrative staff, visitors).

He/She manages his/her team on a day-to-day basis and carries out his/her missions in close collaboration with his/her DSS counterpart.


Support Services

 Assure on his/her site the quality of the services provided, the compliance with contractual commitments, as well as the health, safety and quality standards for the services provided by subcontractors and assure the service of his/her team;

 Collaborate with DSS and on a day-to-day basis, manage and interface the various temporary subcontractors (for work) or permanent in-house subcontractors (facility management, school catering, transport, security, cleaning and hygiene, etc.);

 Maintain and renovate equipment and structures;

 Design and conduct regular audits of subcontractors and Key Performance Indicator (KPI);

 Anticipate needs and assign projects and actions to various internal and external service providers;

 Prepare elements for Franco-German decision-making bodies;

 Act as the interlocutor of parents and lead the School Transportation and Cantee Committees,

 Take the initiative, with his counterpart in Qingpu, of the implementation of procedures in order to improve continually the service and structuring;


 Responsible for emergency procedures common to Eurocampuses (fire evacuation, containment, etc.) and consular emergency procedures (PPMS);

 Actively participate in governmental actions in relation to authorities;

 Ensure continuous safety monitoring and manage emergencies (accidents, maintenance) outside of business hours;


 Implement in collaboration with the service provider a preventive and curative maintenance approach;

 Manage major works during school closings;

 Manage the hazards inherent in the opening of a site of this scale (start-up hazards, guarantees, etc.)

 Participate in future campus development and expansion phases

Event support

 Act as the interface of the school’s management and partners to provide logistical and/or material support during events and examinations through a dedicated team


 Establish and monitor work and operating budgets in collaboration with the Director of Operations and the Qingpu SG Manager.

 Monitor and validate subcontractor payment procedures;

 Monitor and validate purchases;


 Manage his/her team on a day-to-day basis for the achievement of the department’s objectives: Support Services Coordinator and Event team, Bus Manager;

 Evaluate teams, set objectives and propose possible training courses to meet needs of the service;

 Propose training axes to subcontractors’ teams, in order to address the problems identified by the KPIs.


Skills required (Imperative)

 Be able to work in English and Chinese, French will be greatly appreciated. Perfect fluency in written and spoken English is required

 Manage sub-contractors, the team and various partners

 Manage a project (specifications, schedule, costing, supply limits, actors/missions)

 Manage crises and customer feedbacks

 Communicate with clarity, kindness and firmness (both orally and in writing)

 Have organizational skills, like to structure, optimize operations and lead changes

 Negotiate and manage contracts

Knowledge required

 Engineering education or technical profile on building management

 Know the activities of Support Services and construction

 Have technical knowledge of building’s technical equipment

Abilities searched

 Interpersonal skills

 Thoroughness, organizational skills and multi-tasking management

 Attention to health and safety aspects

 Availability, reactivity

 Leadership, steering of meetings

 Experience sharing, open mind

 Concern for excellence and high standards

To apply :