Career Opportunity: Customer Care Specialist – Asia [Soprema]

Screen Shot 2015-11-18 at 7.31.27 PM

Contact: mshi@soprema.cn

Posted on: Nov. 18, 2015

Company

Soprema is a French multinational specialising in the manufacturing and sales of waterproofing materials for the construction of buildings and public infrastructures. Global headquarter is in Strasbourg, France with a strong Canadian presence headquartered in Quebec province, Canada. Soprema has 41 factories worldwide and over 6,000 employees covering 90 countries.

Soprema has been present in Hong Kong since 1984 and in mainland China since 1999 and opened its first China office in 2004 in Beijing. Our Asia headquarters are now in Shanghai, with sales offices in Beijing, Guangzhou, Zhengzhou, Chengdu, Chongqing, Singapore and Australia with distributors in all major locations.

Notable waterproofing works are Qingdao Bay Bridge, Beijing’s Bird Nest greenery area, Beijing’s Mercedes Benz factory roof, Shenyang BMW factory, Ikea store roofs across China, and many others.

Our first factory in Asia is under construction in Changzhou, Jiangsu, which will bring aggressive growth and major opportunities for our company in China and surrounding countries.

Our Asia headquarter office address: Office 11E, 728 Yan’an W. Road, Shanghai (corner Jiangsu road).

More info at: www.soprema.cn,  www.soprema.ca, www.soprema.com

Position

The Customer Care Specialist is responsible for managing the customer orders from order receipt to payment receipt and invoicing, ensuring a quick delivery to a satisfied customer. This role also takes care of processing goods return and customer claims.

Orders will be coming from our Regional Sales Managers located all over China, or from our oversea sales offices located in Hong Kong, Singapore and Australia. The Customer Care Specialist will work closely with the Trade Specialist who will take care of all importing and warehousing issues.

Requirements

  • Fluent in English and Chinese, both written and oral;
  • Self-learner and ambitious, strong communicator and perseverant;
  • 5-year working experience in dealing with customer-related issues in a trading-related company;
  • Facility and experience to use enterprise computer systems (ERP for booking orders, shipments, invoicing, credit notes)

Reporting Line

This position reports to Office Manager  - Shanghai.

Work Location

Based in Shanghai. Office will be relocated to Lingkong area (Songhong road station metro line 2 walking distance) in 2016.